Information We Collect from Users
When you register and use the 951 platform, we collect several categories of information to ensure the services we offer run smoothly, securely, and remain relevant to you as a Malaysian user.
- Full name and chosen username
- The email address used during registration
- Phone number for account verification
- Date of birth to verify age compliance
- Identity information when required for verification
- IP address and approximate location based on IP
- Device type, operating system, and web browser
- Access log data including timestamps and pages visited
- Session information and platform usage duration
- Cookie data and session identifiers
When you make a deposit or withdrawal in MYR via methods such as Touch 'n Go, Boost, or FPX, we keep a record of the transaction — including the amount, date, and payment method used. We not store your credit card details or digital wallet passwords directly — all transactions are processed through third-party payment gateways that maintain their own security standards.
How This Information Is Used
All information collected by 951 is used responsibly and only for purposes directly related to delivering the platform's services to you:
- Account management: Allows you to log in, manage your balance, access transaction history, and customise your account settings.
- Transaction processing: Securely and accurately verifying and processing deposits and withdrawals in MYR.
- Platform security: Detecting suspicious activity, preventing fraud, and protecting the integrity of the 951 system.
- Legal compliance: Fulfil reporting and verification obligations required under applicable Malaysian law.
- Service improvement: Analysing usage patterns in aggregate (without identifying individuals) to improve platform navigation, speed, and overall experience.
- Account-related communications: Sends important notifications about your account, transactions, or policy changes that require your attention.
Data Storage & Security Measures
951 takes user data security very seriously. All personal information is stored on servers protected with industry-grade encryption. Access to user data is strictly limited to staff who require it to carry out their service duties, and every access is logged and continuously monitored.
Data retention periods vary by information type: active account information is retained for as long as the account remains active; MYR transaction records are kept for the period required by legal and accounting obligations; technical log data is stored for a shorter period for security monitoring purposes. When data is no longer needed, it is securely deleted using appropriate procedures.
While we take all reasonable precautions, no system is entirely immune to attack. We encourage users to play their part in keeping their accounts secure by using strong passwords and never sharing them with anyone.
Data Sharing & User Rights
Third-Party Sharing
951 does not sell user personal information to any third party for marketing purposes. We only share data in the following limited circumstances: with payment service providers to process your MYR transactions; with technical service providers that help us operate the platform (subject to strict confidentiality agreements); or when required by Malaysian law, court order, or relevant regulatory authorities.
Your Rights as a User
As a 951 platform user, you have the following rights regarding your personal data:
- Access rights: You may request a copy of the personal information we hold about you.
- Right to correction: You may request corrections to any information that is inaccurate or incomplete.
- Right to deletion: In certain circumstances, you may request that your data be deleted, subject to our legal obligations.
- Right to restrict processing: You may request that we restrict how your data is processed under certain circumstances.
To submit any request relating to these rights, contact our team at: [email protected]
Policy Changes & How to Contact Us
951 reserves the right to update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or current industry practices. When material changes are made, we will provide clear notice via the platform or your registered email before the changes take effect. The date of the most recent update is always displayed at the top of this page.
Continued use of the 951 platform after any changes are published will be considered acceptance of the updated policy. We encourage you to review this page periodically to stay informed on how we protect your privacy.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact the 951 support team via email: [email protected]. We are committed to responding to privacy-related enquiries within a reasonable timeframe and providing clear, helpful explanations.
For more information on how to use our platform, please visit the FAQ.
Have a Question About Your Privacy?
The 951 team is ready to assist with any data protection enquiries. You can also visit our FAQ page for quick answers about your account and platform security.